Serenity Marketing Privacy Policy
Our contact details
Name: Serenity Marketing
Address: 30 Herbs End, Farnborough, Hampshire, GU14 9YD
Phone: +44 (0) 7725 401437
Email: maria@serenitymarketing.co.uk
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers, contacts and characteristics (for example, name and contact details)
· Business identifiers such as billing address, financial account details and order details.
How we get the personal information and why we have it
Most of the personal information is provided to us directly by you for one of the following reasons:
· To maintain efficient relationships with our suppliers
· To fulfil services for our customers
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
· Your consent. You are able to remove your consent at any time. You can do this by contacting maria@serenitymarketing.co.uk.
· We have a contractual obligation
We will use this data to contact you via email, letter or phone in relation to the activities we are engaged with you on, and, to facilitate any payments.
We will not process any personal data that is not necessary to fulfil our contract with you, or to comply with a legal obligation.
How we store your personal information
Your information is securely stored in the UK. We keep your personal data while your organisation is an active supplier or customer and retain it for as long as we need to in order to comply with any legal, tax or accounting obligation. Once we no longer need your personal data, we will delete it from our systems.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at maria@serenitymarketing.co.uk, +44(0) 7725 401437 or address to Serenity Marketing, 30 Herbs End, Farnborough, Hampshire, GU14 9YD if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at maria@serenitymarketing.co.uk, +44 (0) 7725 401437 or to Serenity Marketing, 30 Herbs End, Farnborough, Hampshire, GU14 9YD.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk